Policies & Procedures (please read)
For all enquiries please phone 0800 HDandTI (0800 432 638), fax (09) 522 6746, or email: info@hdandtinstitute.co.nz
Registration
For All Courses
a) You will be sent a letter to confirm your registration, informing you where the course will be held, and any further required details.
b) when requested a “Letter of Attendance” will be provided after any course.
Payments
For Courses or Programmes Less than Twenty Hours in Length
Full payment is required with registration.
For Courses or Programmes More than Twenty and Less than Forty Hours in Length
Full payment or deposit is required with registration. The deposit is 10% of the full course/programme fee or $100 (whichever is larger) and is non-refundable.
For Courses or Programmes Three Months or Forty Hours in Length and Longer
Full payment or deposit is required with registration. The deposit is 10% of the full course/programme fee or $100 (whichever is larger) and is nonrefundable.
Withdrawals & Refunds: If a Course is Full or Cancelled
a) If the course is fully booked, your payment will be refunded in full and your name will be placed on a waiting list. If there is sufficient demand, a course may be repeated.
b) If a course is cancelled, your payment will be refunded in full.
c) Should for any reason HD&TI discontinue a course or programme in progress, money paid for the service not provided will be refunded.
Withdrawals & Refunds: If you Withdraw
For Courses or Programmes Less than Twenty Hours in Length
a) More than 2 weeks prior to the start of the course your fee will be refunded less a $25 administration fee;
b) 14 days or less before the start of the course you will be given a credit to the value of your full fee paid less a $25 administration fee. This credit may be applied to another course within the next 12 months.
c) 7 days or less before the start of the course the full fee is forfeited.
For Courses or Programmes Twenty to Thirty Nine Hours in Length
a) More than 2 weeks prior to the start of the course your fee will be refunded less a cancellation fee of $100.
b) 14 days or less before the start of the course you will be given a credit to the value of your full fee paid less a cancellation fee of $100. This credit may be applied to another course within the next 12 months.
c) 7 days or less before the start of the course the full fee is forfeited.
For Courses or Programmes Forty Hours or Three Months in Length and Longer
a) If you withdraw up to 7 days after the first day of the course you will be refunded your fee less the non-refundable deposit of 10% of the full course/programme fee or $100 (whichever is larger).
b) If you withdraw after 7 days after the first day of the first course of the programme no refunds are given and administration/cancellation fees become non-refundable on all other courses.
General Information
Courses will proceed as advertised, subject to sufficient enrolments. Courses are open to all unless stated otherwise. All courses have access for people with disabilities. All day-long courses have one hour lunch breaks. To be eligible for certification of courses students are required to attend at least 80% of the course and actively participate in the course. Where assessment is required for the award of certificates/diplomas then the details will be printed in a manual or advice sheet.
Students participating in courses are required to refrain from the following:
• harassment of any kind
• disruptive or anti-social behaviour
• attendance whilst under the influence of alcohol or other non-prescribed mood-altering substances.
The tutor of a course or a Director of the Institute has the right to refuse admittance of a participant to a course if behaviour is deemed unacceptable. A student may be dismissed from a course or programme if behaviour is deemed to be unacceptable. Students must comply with the registration procedure as stated in this document.
We are committed to quality in our courses. If you have a complaint in relation to any of our courses, we would like to hear about it. Please feel free to contact any of the Directors. Should you wish to make a formal complaint an outline of the procedure we follow is available from the office. The New Zealand Qualifications Authority is also available to receive complaints. Their postal address is: PO Box 160, Wellington.
Course Fee Structure and 5% Discount
Course fees are a direct reflection of the principles and philosophy upon which the HD&T Institute is based.
Our priority is to provide excellent training in the fields where people are helping people and working collaboratively. We aim to provide this by engaging tutors of high quality in their respective fields and with strong abilities in promoting experiential learning. We work consistently as a provider of training to reward tutors appropriately; also to keep a fee structure for trainees that best produces the widest possible access to what we believe is the highest quality training available in these fields.
Our intention is to have small class numbers that are suitable to rigorous experiential learning and to have course fees as low as is feasible, particularly for those who are our primary customers (those who commit themselves to completing certificates and diplomas). For participants enrolled as students in our Counselling and Family Therapy Diploma, Counselling Diploma, or one of our Certificate programmes, we will provide a 5% discount on any payment paid before 30 April 2008, if this payment is full payment for all the courses the student intends to attend in 2008, and the payment exceeds $1000.
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